How to Implement Customer Logistics Self-Service Query in E-commerce Scenario Using an AI Bot

Hi, I'm Billy

Today I will introduce how to set up an automatic logistics query service using an AI Bot. This is perfect for handling all of the logistics questions your customers might have regarding their e-commerce orders, ensuring they are satisfied with their experience.

First off, enter the “Flow Bot” and create a new flow bot. Select "Visitor says” in the “triggers” section.

Now, when it comes to settings, just select "No limits" under "Visitor."

Next up, dive into "Logistics Issues" and pick out the triggers for your logistics queries. You can select multiple or single options such as "shipping time" or "logistics tracking."

Then, in the "Channel" section, choose the social media channels where you want to support customers' self-service logistics queries.

Once you've got all that sorted, hit "Save" to lock in your settings.

Now, onto Step 2: Click on "Actions" and choose "Check Logistics." Here's where you get to fine-tune things like your Query Method Guide, Support Query Methods, and Order Results.

Once you've tweaked to your heart's content, hop back to our canvas interface, and you're good to go.

Oh! Don't forget to hit "Save" one last time to wrap up setting up your self-service logistics query service. Easy peasy!